FAQ

Q1Do you have menus in languages other than Japanese?

A1

Please visit "Our Stores" page for menus other than Japanese.

Q2Are there any vegan items?

A2

We do not offer any vegan items.

Q3Are there any halal items?

A3

We do not offer halal certified products.

Q4Can we make reservations for the cafe?

A4

We do not accept reservations at our cafe.

Q5Is click and collect available?

A5

We do not offer product reservations at our stores.

Q6Can you send products overseas?

A6

We are not able to send packages to overseas.

Q7Can we get tax refunds?

A7

The following stores are offering duty-free shopping at special counter: Saryo Tsujiri Kyoto Isetan, Gion Tsujiri Tokyo Skytree Solamachi, Saryo Tsujiri Tokyo Daimaru.

Q8Are there any staff who understand languages other than Japanese.

A8

Some stores have staffs who speak languages other than Japanese.

Q9Which cashless payments are available?

A9

Please find payment information at "Our Stores" page.